- installing and configuring computer systems; monitoring and maintaining computer systems and networks;
- talking staff/clients through a series of actions - either face-to-face or over the telephone;
troubleshooting system and network problems and diagnosing and solving hardware/software faults;
finding solutions to problems, be it through creating a desktop short cut or fixing a major fault on the operating system; - replacing parts as required;
- providing support documentation, including procedural documentation;
- following diagrams and written instructions to repair a fault or set up a system;
- running network applications to support system and users;
- supporting new applications;
- setting up new users;
- responding within agreed time limits to call-outs;
- working continuously on a task until completion (or referral to third parties, if appropriate);
prioritizing and managing several open cases at one time; - rapidly establishing a good working relationship with strangers in their premises to make necessary repairs (contract businesses);
- testing/evaluating new technology;
- conducting electrical safety checks on computer equipment.
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